Hi, what can we help you with?
Common topics and questions
How to get started
How to set up the OpenVPN Connect app on Windows
How to make sure if Surfshark VPN is working
How to set up a router with Surfshark
How to fix website/app login issues
How to activate Surfshark Smart DNS
Connecting from China
How to connect from countries with network restrictions
How to enable 2FA on your Surfshark account
What is Surfshark's refund policy
How to cancel auto-renewal for your Surfshark subscription
Does Surfshark offer a free trial?
For Windows clients: If you are unable to access the internet on Windows, please try disabling the Web Protection feature via the Surfshark Antivirus tab.