Why is my subscription showing up as expired?

In this article, you will learn why your Surfshark subscription is showing up as expired. 

 

Finally, you decided to get that Surfshark subscription you've been thinking about. You just paid for your preferred plan, log in for the first time, and see a message that your subscription has expired. Frustration is flowing everywhere. Well, don't you worry! We have some answers and solutions to this problem.

 

First of all, we want to assure you that no further payments will be required, even if you see that you have been charged for your Surfshark subscription plan.

 

We also encourage you not to attempt to purchase more than one time, as this may result in multiple withdraws from your card, which later will be reverted to your bank account.

 

Let's go through some potential causes for this to happen and how to fix them:

 

 

Your bank has declined the transaction

 

It's possible that you don't have international payments allowed either on your card or your bank account. This means that your bank will not let your payment go through, as it will be canceled. 

 

International payments can easily be enabled by contacting your bank and simply asking them to enable the feature for you.

 

The payment has not gone through yet

 

It usually takes some time for the payment to fully go through, meaning your account has not yet been activated, even though you made a payment. It might take up to an hour for the payment to go through, so if you see that your subscription is expired after paying for it, give it an hour or so and check once more.

 

Try different payment methods

 

Lastly, we recommend trying different payment methods, as we have many options to choose from.

 

Also, if you have tried purchasing with a mobile device, and your payment was reverted to you, or it didn't go through in the first place, try purchasing a subscription on our website here

 

 

If you have any further questions, our customer success team is here to help you 24/7 over live chat or email.


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