How to troubleshoot Surfshark VPN browser extension issues

This article will teach you how to troubleshoot various Surfshark VPN browser extension issues.

We will cover these types of issues:

• Extension connection issues
• Extension application issues

Connection issues

1. If you are having any issues connecting, test if you cannot connect to various locations rather than just one particular location.
   
   
2. Make sure you don't have any active ad-block extensions or antivirus apps running. These other extensions can interfere with the VPN connection.
   
   
3. Try disabling the CleanWeb feature. You can find the feature in the settings tab of the extension under CleanWeb settings.
   
   
   Toggle the Ad blocker off.
   
   
   
4. Try out the Surfshark extension on a different browser. If you are using Chrome - try Firefox or Edge. The issue might be related to your browser instead of the extension. 
   
   
5. Lastly, try reinstalling the Surfshark VPN extension on your browser. If that does not help, try reinstalling the browser itself.
   

Application issues

1. When it comes to app issues, whether it crashes or does not respond, make sure you have your Antivirus applications or any ad-blockers disabled. These two are the main causes of extension issues.
   
   
2. Try out the Surfshark extension on a different browser. If you are using Chrome - try Firefox or Edge. The issue might be related to your browser instead of the extension.
   
   
3. Lastly, try reinstalling the Surfshark VPN extension on your browser. If that does not help, try reinstalling the browser itself.

You may also be interested in:

1. How to make sure if my connection was successful
2. How to reinstall the Surfshark VPN extension on Chrome
3. How to set up Surfshark browser extension on Firefox