This article will teach you how to troubleshoot various Surfshark VPN browser extension issues.
We will cover these types of issues:
Connection issues
- If you are having any issues connecting, test if you cannot connect to various locations rather than just one particular location.
- Make sure you don't have any active ad-block extensions or antivirus apps running. These other extensions can interfere with the VPN connection.
- Try disabling the CleanWeb feature. You can find the feature in the settings tab of the extension under CleanWeb settings.
Toggle the Ad blocker off. - Try out the Surfshark extension on a different browser. If you are using Chrome - try Firefox or Edge. The issue might be related to your browser instead of the extension.
- Lastly, try reinstalling the Surfshark VPN extension on your browser. If that does not help, try reinstalling the browser itself.
Application issues
- When it comes to app issues, whether it crashes or does not respond, make sure you have your Antivirus applications or any ad-blockers disabled. These two are the main causes of extension issues.
- Try out the Surfshark extension on a different browser. If you are using Chrome - try Firefox or Edge. The issue might be related to your browser instead of the extension.
- Lastly, try reinstalling the Surfshark VPN extension on your browser. If that does not help, try reinstalling the browser itself.
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