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Surfshark background service is not running

If you get this error when trying to start the Surfshark app, or connect to a server, that means that the background service of Surfshark was unable to start for some reason.

If that happens, here is what you should try:

  • If you have some anti-virus software running,  temporarily disable it. Alternatively, you can just make an exclusion for Surfshark in the settings of anti-virus app. Here's an example of how that can be on Avast antivirus.

  • Restart your computer.

  • Restore the original settings of your Surfshark app. To do  that, open the Surfshark app, go to Settings -> Help -> Diagnostics -> Restore original settings.


  • If the issue persists, reinstall the Surfshark app.

If solutions above do not help, feel free to contact our Customer Success Sharks and they will help you out anytime!

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