How to troubleshoot slow speed problems? – Surfshark Customer Support

In this article, you will learn about the possible speed issues you may encounter and how to deal with them on different devices.

When you connect to the internet without a VPN, all of your traffic flows from your device to the final destination and then back to you. However, when you use a VPN, one additional stop along the way is added in the traffic flow, which means that the data goes through a VPN server twice, once on its way out of your device, and once coming back.

This usually results in a slightly decreased connection speed, as the data has to be processed, and encrypted.

Usually, internet speed is not highly affected. However, other factors come into play as well, such as:

These factors might affect the speed even we do not apply any speed or bandwidth limits and keep our servers regularly monitored to maintain optimal performance.

If you notice that speed is slower than usual, you can make some minor adjustments to improve it.

To find out what adjustments you should make, check out our quick tutorials on improving speed on all devices. Choose your device below.