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Android slow speed troubleshooting

Some decrease in speed is expected when using a VPN. Feel free to take a look at our article where we have described potential changes in your connection speed.

If you have noticed, that the connection speed has decreased more than it should, try adjustments below.

  • Test the speed of several different locations.

    Even if you have used the Fastest Server button previously, you should try several other locations as well. Try the ones that are closer to you. 

    If you're not sure how to check if the speed has increased  - you may find many apps on Google Play Store for testing the speed. You can download one and use it for speed testing purposes.

  • Change the current protocol on the Surfshark app.

    Go to the Settings page on our app and scroll down until you find the Protocol setting. By default, the protocol must be Automatic. Change it from Automatic to OpenVPN (UDP), then connect to one of our servers and test the speed again.

    If OpenVPN (UDP) does not help, try the IKEv2 Protocol as well. 

  • Change the encryption used on our app. 

    Go to the Settings page on the Surfshark app, scroll down and you will find Data Encryption settings. Change the default encryption from AES-256-GCM to Chacha20Poly1305.

  • Turn on Small Packets.

    On the same page of Surfshark settings, you will find an option to use small packets. If it is not turned on by default, turn it on and test the speed again.

  • Switch from Wi-Fi network to Mobile Data (or vice versa) and see if that affects the speed.

    Some networks might be performing worse with VPN compared to others.

  • Turn off the Battery-saving mode if you are using it.

  • Reboot your device.

  • Reboot the router.

 

If none of the suggestions above help to increase the speed, do not hesitate to contact our Customer Success Sharks and they will help you out!

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