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How to troubleshoot slow speed problems?

This guide will explain the possible speed issues and how to deal with them on different devices.


When you connect to one of our servers, all your traffic flows from your device to our server, and only then it reaches the final destination. Afterward, you receive the requested data back - it goes from the final destination to our server and then to your device.

This process defines how VPNs work in general. During this process, all your sent and received data is heavily encrypted. Therefore you may notice some decrease in your internet speed.


Usually, speed is not highly affected. However, the internet speed depends on other factors, such as the distance between you and the server, the number of users on the same server, the VPN protocol used, your actual internet speed, etc. Other factors might affect the speed even if we do not apply any speed or bandwidth limits and keep our servers regularly monitored to maintain optimal performance.

If you notice that speed is slower than usual, there are several ways to improve it. Default settings on your Surfshark application are working well in general, but you may need to make some minor adjustments to the app to achieve the best result.

To find what adjustments you should try, check our quick tutorials on improving the speed on all devices. Choose your devices below.


If you have any further questions, our customer success team will help you 24/7 over a live chat or email.


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