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How to enable 2FA on your Surfshark account?

In this tutorial, you will learn how to set up two-factor authentication a.k.a. 2FA on your Surfshark account. If you're still unsure why you should do this, you may check this article first.

There are 2 ways to set up 2-factor-authentication on your Surfshark account:

We recommend using the authentication application due to its simplicity and ease of use.

 

Authentication using Google Authenticator or Authy apps

 

  1. Log in to your account at surfshark.com.

  2. Go to Account Settings 

    Account_settings.png

  3. Click Turn on 2FA.

    Turn_on_2FA.png

  4. Select Get started in the following window.

    Get_Started.png

  5. Choose to use the authentication app as your authentication method.

    That's a default option, so just proceed to the following step by clicking Next.

    Choose_authentication_method.png


  6. A QR code will appear on your screen. You will need to scan it using an authentication app.

    QR_for_the_app.png

  7. Now go to the Google Play Store if you are using an Android phone or the Apple App Store if you have an iPhone, and install the Google Authenticator app.

    Google_Authenticator_installed.png



  8. Open the Google Authenticator app, click on the circle with a plus sign. Then select the Scan a QR code option, and your phone camera will open. Point it to the QR code on your desktop. A new authentication profile named Surfshark will appear automatically.

    mceclip3.png

  9. Get back to your account at surfshark.com. To confirm the activation of 2FA, enter six digits that you see under the Surfsharks authentication profile. Then, click Next.

    Enter_generated_digits.png

  10. Download recovery codes in a text file. You may need recovery codes to regain access to your account if you accidentally delete the authentication app.

    Click Done when the download finishes.

    Recovery_codes.png

That's it! Now your account is secured with an extra layer of authentication. Next time you log in to your account, you will also need to enter a temporary verification code after entering your username and password. Open the Google Authenticator app and enter the code that you see under the Surfsharks profile.

 

Authentication using your email address

 

  1. Log in to your account at surfshark.com.

  2. Go to Account Settings 

    Account_settings.png

  3. Click Turn on 2FA.

    Turn_on_2FA.png

  4. Select Get started in the following window.

    Get_Started.png
  5. Select your email if you prefer to set up 2FA verification using email. The difference is that you will receive verification codes to your email inbox instead of the authentication app. 

    2FA_via_email.png

  6. You will now receive an email with a 6-digit verification code. Head to your inbox, open the latest letter from Surfshark.

    2FA_code_email.png

  7. You need to enter this code in the following step in the 2FA verification process.

    Enter the code and click Next.

    Enter_the_code_from_email.png

  8. Download recovery codes in a text file. You may need recovery codes to regain access to your account if you accidentally delete the authentication app.

    Click Done when the download finishes.

    Recovery_codes.png

 

Success, two-factor authentication is enabled on your account from now on! 

Did you know that you can also set up 2FA for multiple users if you share your account with your family members? Find out how.

 

Anyway, if something was not going according to the tutorial, our customer success team will help you 24/7 via a live chat or email.

 

You may also be interested in:

  1. How to make sure if my connection was successful?
  2. How to enable 2FA for multiple users?
  3. How to set up a VPN-protected Wi-Fi hotspot using Windows?
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