Email & Password
I lost or forgot my password What to do if I have lost or forgotten my email address or password? I need to change the registration email. How can I do that?
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I lost or forgot my password

Updated:

In this article, you will learn what to do if you lose or forget your password.

 

We will discuss the following options:

  1. Reset your password
  2. Change your email address

 

Reset your password

 

  1. Go to the reset password page. 

  2. Enter your email address and press the Get the reset link button.

    NOTE: This method works for resetting your password even if you had no password since registering.


    NOTE: This solution works even if you have had no password since registering.

  3. Head to your email inbox, where you'll find a letter from Surfshark named Reset password instructions. Open this letter and press Reset your password.


  4. On the following page, enter your new password by following the given criteria and press Confirm new password.


  5. If you have not received a password reset letter, it could be that it has landed in your email's spam/junk folder or that you have created your account under a different email address.

Change your email address 

 

For your account's safety, there is no option to change the registered email via Surfshark apps or Surfshark website. If you've forgotten the registered email, please contact the Surfshark customer success team. Be prepared to provide some payment details as proof of your identity.




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