Slow speed troubleshooting

In this article, you will learn about the possible speed issues you may encounter and how to deal with them on different devices.

We will cover the following:

  1. How does your connection work with or without a VPN?
  2. Why can using a VPN decrease your connection speed?
  3. What to do if your connection speed is slow with a VPN on?

 

How does your connection work with or without a VPN?

 

When you're not using a VPN, your internet traffic flows directly between your device and the website or service you're trying to access. But when you use a VPN, your traffic is routed through a VPN server before it reaches its final destination. This means your data is encrypted and travels through the VPN server twice — once when it leaves your device and once when it returns.

 

Why can using a VPN decrease your connection speed?

 

Using a VPN may slightly decrease your connection speed because the data has to be encrypted and processed. However, other factors can also impact your speed, such as:

  • The distance between you and the server
  • The number of users on the same server
  • The VPN protocol used
  • Your actual internet speed

 

These factors can affect your speed even if there are no speed or bandwidth limits.

NOTE: Our servers are regularly monitored for optimal performance.

 

What to do if your connection speed is slow with a VPN on?

 

If you notice that your internet speed is slower than usual, you can make some minor adjustments to improve it. We have quick tutorials on improving speed on all devices, so you can choose your device below to find out what adjustments you should make:

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