In this article, we will look at the issues most commonly encountered when installing Surfshark.
You may face issues due to the following reasons:
You do not have administrative rights or permissions on your device. This often occurs on company-owned devices by a message "You do not have permission to install this app" or similar.
If you encounter this issue, we recommend using the Surfshark browser extension on Edge, Firefox, or Chrome browsers.
It is also important to make sure that your Operating System supports Surfshark. Currently, Surfshark is supported on Android, Windows, iOS, macOS, and Linux devices.
If you are using Windows 7 or 8, you will need to download the Windows Legacy version of the Surfshark app.
If you are using an earlier than macOS 10.15 (Catalina) version, check our article on Surfshark iOS and macOS support.
- If you have an Antivirus installed on your device, please try to disable it, as it can interfere with Surfshark's installation.
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