Login issues
How to fix website/app login issues I can't login
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I can't login

Updated:

In this article, you will learn how to address potential issues that may stop you from logging in.

We will cover the following:

 

'Too many login attempts' error

 

  1. If you are using a mobile device, change the network (switch from Wi-Fi to cellular data). If you can, try this on your desktop device as well.

  2. Wait 10 minutes. Usually, an IP address is blocked for 10 minutes after several unsuccessful login attempts.

  3. If you encounter this issue while using a desktop device, try sharing a network connection from your mobile device to your desktop. If you need a guide, you can check our article on how to use a mobile hotspot.

  4. Restart your router. If you have a dynamic IP, most likely, you will be assigned a new IP address after that.

  5. Try logging in with a code. To learn how to use it, check out our article on how to log in with code.

 

Surfshark VPN app login issues

 

  1. If you have another VPN running, disconnect from it.

  2. Try to log in to your account on Surfshark’s website and make sure your credentials are correct.
    If your password turns out to be incorrect, you can reset it on our password reset page.
    To change your email address, contact the Surfshark Customer Support agents.

  3. If you are using a mobile device, change the network (switch from Wi-Fi to mobile data).

  4. Reinstall the Surfshark app > restart your device > log in again.


I can't log in with Apple

 

If it’s your first time logging in with Apple, you will not be able to log in if you select the Hide my email option. In this case, we can’t identify if this account is registered, so the system is unable to proceed with the login request.


To change the option from Hide my email to Show my email, please check the following steps:

  1. Open the Settings on your device.

  2. Select Apple ID.

  3. Go to Password & Security.

  4. Click on Apps using Apple ID and select Surfshark from the list.

  5. Click on Stop using Apple ID.

Once done, try logging in to Surfshark with Apple again and choose the Show my email option.

 

Surfshark website login issues

  1. If you are connected to Surfshark VPN when this issue happens, disconnect from it or connect to a different server.

  2. Try to log in on the Incognito (private browsing) mode of your browser. Normally, you can launch the Incognito mode by pressing CTRL+SHIFT+N or CTRL+SHIFT+P on your keyboard.

Surfshark browser extension login issues

  1. If you are connected to the VPN using the Surfshark VPN app, disconnect from it or connect to a different server. 

  2. Remove the extension from your browser and reinstall it again. You can check the articles below for instructions:

    How to set up the Surfshark browser extension on Chrome

    How to set up the Surfshark browser extension on Firefox

    How to set up the Surfshark browser extension on Edge


Can't reach Surfshark systems

 

If you are receiving an error “The app was unable to reach the Surfshark systems,” try updating the application. If updating the app does not help, check out our article on the app couldn’t reach Surfshark systems error.

 


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