How to fix website/app login issues? – Surfshark Customer Support

Here you will find suggestions on how to solve:

'Too many login attempts' error
Surfshark VPN app login issues
I can't log in with Apple
Surfshark website login issues
Surfshark browser extension login issues
Can't reach Surfshark systems

Too many login attempts error

If you get this error, it's most likely that your IP address was temporarily blocked after several unsuccessful attempts to log in. Here is how you can solve this:

If you are using a mobile device, change the network (switch from Wi-Fi to cellular data).
If the error continues to happen when you connect to Surfshark VPN, disconnect from it, or switch to another server.
Wait 10 minutes. Usually, an IP address is blocked for 10 minutes after several unsuccessful login attempts.
If you are using a desktop device and this issue happens, try sharing a network connection from your mobile device to your desktop. Here is how you can do that.
Restart your router. If you have a dynamic IP, most likely, you will be assigned a new IP address after that.

In case the issue persists, the login with code method should resolve the issue. You can find a tutorial on how to do that by clicking here.

Surfshark VPN app login issues

Here is what should help if you are unable to log in to your Surfshark app:

If you have another VPN running, disconnect from it.
Try to log in to your account at surfshark.com, and make sure your credentials are correct.

If your password turns out to be incorrect, you can reset it here.

To change your email address, contact the Surfshark Customer Support agents.
If you are using a mobile device, change the network (switch from Wi-Fi to mobile data).
Reinstall the Surfshark app, then restart your device and try to log in again.

I can't log in with Apple

On your first time logging in with Apple, you will not be able to login if you select the Hide my email option. In this case, we can’t identify if this account is registered so the system is unable to proceed with the login request.

Once you select the Hide my email option, you won’t be seeing the email option window anymore.

Please follow the steps below to change the option from Hide my email to Show my email.

Open the Settings on your device.
Select Apple ID.
Then go to Password & Security.
Click on Apps using Apple ID and select Surfshark from the list.
Lastly, click on Stop using Apple ID.

Once done, try logging in to Surfshark with Apple again, and choose the Show my email option.

Surfshark website login issues

If you can not log in to your account at surfshark.com, here is what you may try:

If you are connected to Surfshark VPN when this issue happens, disconnect from it or connect to a different server.
Try to log in on the Incognito (private browsing) mode of your browser. Normally you can launch the Incognito mode by pressing CTRL+SHIFT+N or CTRL+SHIFT+P on your keyboard.

Surfshark browser extension login issues

If you can not log in to your Surfshark browser extension, here is what should help:

If you are connected to the VPN using the Surfshark VPN app, disconnect from it or connect to a different server.
Remove the extension from your browser and reinstall it again.

Here is how to do that on Chrome

Here is how to do that on Firefox

Can't reach Surfshark systems

If you are receiving an error, which tells that the app was unable to reach the Surfshark systems, try updating the application. This issue mostly occurs on Windows devices specifically.

In most cases, the error is triggered due to an outdated version of the Surfshark application, and will not let through the login attempt. To update the application, simply download the newest version from this link, and launch the installer package.