How to bypass the Windows Defender false alarm?

In this article, you will learn how to bypass the Windows Defender false alarm and resolve any issues with the Surfshark app caused by it.

 

The Microsoft Defender has recently falsely flagged the Surfshark application as malware. Although the issue was addressed, some of our clients are still getting the issue in older Antivirus versions.

 

That being said, the issue can be resolved in a few minutes. The steps vary depending on the operating system that you are using. Below you will find the troubleshooting steps for Windows 10 and Windows 11.

Before attempting the steps below, we highly recommend trying to update the Surfshark application, as this can easily fix the issue.

 

 

Windows 10

 

  1. Press the Windows Key on your keyboard and click on Settings.

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  2. Select Update & Security, then Windows Security, and lastly - Virus & threat protection.

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  3. Now, under Virus & threat protection updates, click Check for updates.

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  4. You may be asked to click Check for updates once more. If so, please click it.

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If this solution does not help, there is one more thing you can try. That would be to add the Surfshark application into the exception list of Windows Defender.

 

  1. On the Virus & threat protection page, click on Manage Settings instead of Check for updates.

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  2. At the bottom of the page, click on Add or remove exclusions.

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  3. Finally, click on Add exclusion, and select the Surfshark folder. The default directory for your Surfshark folder is:
    C:\Program Files (x86)\Surfshark

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Windows 11

 

  1. Right-click the Start button, and click on Settings.

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  2. Click on System.

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  3. Then click Troubleshoot.

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  4. Click on Other troubleshooters.

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  5. Lastly, click on Run next to Windows Update.

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If this solution does not help, there is one more thing you can try. That would be to add the Surfshark application into the exception list of Windows Defender.

 

  1. Press the Start button, and go to Settings.

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  2. Under Privacy & Security, select Virus & threat protection.

  3. Under Virus & threat protection settings, select Manage settings.

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  4. Under the Exclusions tab, select Add or remove exclusions.

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  5. Select Add an exclusion, and then select the Surfshark folder. The default directory for the Surfshark folder is:
    C:\Program Files (x86)\Surfshark

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    Alternatively, you can add the SurfsharkSetup.exe file as an exclusion if your Surfshark folder files are corrupted, and you need to reinstall the whole application.

 

 

Congratulations! Now you know how to bypass the Windows Defender false alarm on your device!

 

If you have any further questions, our customer success team is here to help you 24/7 over live chat or email.


You may also be interested in:

  1. How to use the Surfshark Antivirus on Windows?
  2. How to use the Surfshark Antivirus on Android?
  3. How to set up a VPN-protected Wi-Fi hotspot using Windows?

 

 

 

 

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