Application issues
Surfshark background service is not running How to troubleshoot Surfshark VPN browser extension issues? Why am I unable to send emails while connected to Surfshark? Collecting diagnostics failed on Windows How to bypass the Windows Defender false alarm? The app couldn't reach Surfshark systems Cannot change Autoconnect / Killswitch / LAN settings on Windows
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Cannot change Autoconnect / Killswitch / LAN settings on Windows

Updated:

This article will explain how to fix an issue when you cannot change Autoconnect, Killswitch, LAN settings in the Surfshark app on a Windows device. 

 

In case this happens, please try the following suggestions:

  1. First and foremost, restart the Surfshark app. Check whether you can modify those settings afterward;

  2. In case restarting the app did not help, restart your Windows device;

  3. If that also did not seem to help, restore the original settings of the Surfshark application. Open the Surfshark app, go to Settings -> Help -> Diagnostics and click Restore original settings.

  4. In case restoring the app also did not help, reinstall the Surfshark app.

 

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