The app couldn't reach Surfshark systems

This article will show you possible troubleshooting steps for the App couldn't reach the Surfshark systems error.


Reasons for getting this error message are usually related to connectivity, your current location, or your network. This error message says that there is no way to establish a connection between your device and Surfshark services.


Here is what you can try to fix the issue:

  • Try updating the application. This error mostly occurs due to an outdated version of Surfshark;

  • Make sure that no other VPN service is running at all while using Surfshark;

  • If you are in a country with heavy network restrictions, refer to these steps;

  • If you are using a custom firewall or anti-virus application, disable it or make an exception for Surfshark services - you can find guides on how to do so on our Help Center;

  • Also, try to reinstall the Surfshark app, and restart your device and your router;


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