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How to fix Netflix streaming issues?

There are several common Netflix errors that may ruin your watching experience. In this article, you will learn how you can solve any of them.

Here’s what we’ll go over:

 

Netflix Site Error (happens when trying to log in).

 

Netflixsiteerror.png


Sometimes Netflix is unable to process login requests over VPN. In this case, disconnect from the server, log in to your Netflix account, then reconnect to the same server.

Refresh your browser, and Netflix should work just fine.

 

Whoops, something went wrong... You seem to be using an unblocker or proxy.

 

Netflixproxyerror.png

Netflix proxy error might indicate that Netflix suspects that you use a VPN. That might happen if your connection is leaking DNS or Netflix website has stored information from your previous streaming sessions. The same solutions apply if you're getting the Netflix proxy error code m7111-5059.

Here is what you can try to fix this particular error:

  1.  Clear cache (previously collected information). Browsers and apps typically collect information about your connection, which might prevent you from smoothly switching Netflix libraries.

    If you are using a browser to stream Netflix, clear your browser's cache. Open this page to find out how to do that.

    If you're using Netflix app for streaming, delete the Netflix app and reinstall it again. That will easily clear all stored cache.

  2. Try other VPN servers. If you have experienced this issue when connecting to the Rome server in Italy, try a different server in Milan.

  3. If this issue occurs with Netflix on a gaming console or a smart TV, restart your device. Or even better - unplug it from the power source and allow it to discharge for several minutes.

  4. Do a DNS leak test. Leaking DNS requests means that something is interfering with your VPN connection. Check this guide on how to do that.
  5. If you are using the Netflix app for streaming, try Netflix website instead.

 

Netflix region does not change. 

 

  1. That might happen if you are located in a European country and try to access Netflix from another European country. Netflix has a relocation policy for traveling within Europe, and the change of library might be delayed. Read more.

  2. If you are not located in Europe or trying to access non-European Netflix library, but experience this problem, refer to this part of this article.

 

NW-2-5 error

 

This error usually indicates connectivity issues between your device and Netflix servers. If that happens when using Surfshark VPN, here is what you can try to fix it:

 

  1. Check if the problem persists without a VPN. If it continues, that's probably a general connectivity issue.

  2. Change the DNS servers on your device. All devices have a slightly different interface, so it is not easy to give instructions. But most of the time, DNS settings can be found in Settings -> Network -> Wi-Fi/Ethernet.
    Once again, you can use these DNS servers:
    208.67.222.222 and 208.67.220.220
  3. Log into your router and check if Parental Controls/Safe browsing or any other feature that controls your connection is turned on. If it is, you can try turning it off.

  4. If you find an option to change DNS servers on your router, that would be a great thing to try. 
    You can use these DNS servers:
    208.67.222.222 and 208.67.220.220
  5. Restart your device. Or even better - unplug it from the power source and allow it to discharge for several minutes.

 

Netflix content is loading, but does not start.

 

netflix_loading.png

If that happens on your device, here is what you could try to solve it:

  1. If you are using Surfshark VPN app to connect to the VPN, go to the Settings page of Surfshark app, open the Advanced tab and change the protocol to OpenVPN/UDP;

  2. Try connecting to other locations.

  3. If you find an option to change DNS servers on your router, try that. 
    You can use these DNS servers:
    208.67.222.222 and 208.67.220.220

 

If you have any further questions, our success team is here to help you 24/7 over live chat or email.

 

You may also be interested in:

  1. How to troubleshoot Smart DNS issues?
  2. How to make sure if Surfshark VPN is working?
  3. How to set up a VPN-protected Wi-Fi hotspot using Windows?
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