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What do I do if I have lost or forgotten one of the credentials of my account?

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If you have an active subscription with Surfshark but can’t remember your registered email/username or your password and can’t login with the credentials you have, don’t worry. We’ve got you covered!

To reset your password, follow these steps:

  1. Go to this page to reset your password, type in your email address and press Send reset link.
  2. Check your inbox now. Click the button Reset password to get redirected to the password reset form.
  3. Log in to your profile with the new password.
  4. You will get an email stating that the password reset was successful.

For the safety of your account, you’re not able to change the registered email via our apps, so if you’ve forgotten the registered email, contact Surfshark Customer Success team.

You can also contact us by using one of the buttons found below this article.

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