If you have an active subscription with Surfshark but can’t remember your registered email/username or your password and can’t login with the credentials you have, don’t worry. We’ve got you covered!
To reset your password, follow these steps:
- Go to this page to reset your password, type in your email address and press Send reset link.
- Check your inbox now. Click the button Reset password to get redirected to the password reset form.
- Log in to your profile with the new password.
- You will get an email stating that the password reset was successful.
For the safety of your account, you’re not able to change the registered email via our apps, so if you’ve forgotten the registered email, contact Surfshark Customer Success team.
You can send us an email at firstname.lastname@example.org or text us via chat widget which is at the right bottom corner of every Surfshark website page.