If you know that you have had an active subscription with Surfshark, but forgot your registered email address or password, do not worry!
In order to reset your password, please follow the further steps:
- Enter our ‘Forgot password?’ page, type your email address and press Send reset link.
- You will be sent an e-mail. Click the button “Click here to reset your password” and you will be redirected to the password reset form.
- Log in to your profile with the new password.
- A password reset notice will be sent to your email.
Then, you will be able to log-in to our applications as well as connect to our servers.
Alternatively: If you are not receiving the password reset email or you come across any other issues, we can reset your password manually if you send our Customer Support a request to do so. You can reach us via email firstname.lastname@example.org. If you are writing us from other than your registered account email, you will be asked to give us the proof of the payment made.