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Firestick troubleshooting

 

At first, you will need to allow installing apps from unknown sources.

  1. Go to the Firestick settings

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  2. Navigate to the My Fire TV section

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  3. Go to the Developer options

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  4. Click the Apps from Unknown Sources section

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  5. Click the  Turn On button

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    Now we will need to install the downloader app on your FIrestick. This app is used to download files from websites without using a browser.

  6. The next step is to install the Downloader app. Go to the Firestick home screen, use your remote to navigate to the Search icon in the menu bar. Type in "Downloader"

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  7. Suggestions for Downloader apps will show up. Choose the one as in the picture below. It will start the installation.

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  8. When the installation is complete, open the Downloader app

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  9. When you open this app, you will find a line to enter a URL address. Here you will need to type in the web address of the file you want to download (a link to the Surfshark app in this case).

     Enter this URL: 

    https://we.tl/t-iRqEyMeCAW

    The Surfshark app is stored on this page.




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  10. Type in the URL address of the installation file and click Go.

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  11. If you get to the screens as in the picture below, scroll down and you will find the button to download the app.

    scroll_down.png

    The download button will look like this:

    savefilefirestick.png

  12. Wait until the download is finished.

    sidelaodprogress.png

  13. A window suggesting to install the downloaded file will pop-up. Click Install.

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  14. Wait until the installation finishes.

Great, you have sideloaded the Surfshark app! 

You will find this newly installed app if you go back to the Home screen go through the list of your apps until you wind See All. Open it.


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At the end of this list, you will find the app you have just installed.

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 That's it, Surfshark is successfully installed from the external source!

If something is not going according to the guide, feel free to contact our Customer Success sharks and they will help you out!

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