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macOS unstable connection troubleshooting

There are many internal and external factors involved in the process of making a VPN connection e.g. protocols used on your network, network preferences on your device, other software, type of network (home, public, mobile data), etc. Therefore, there might be a chance that something on your system might not be compatible with Sufshark default settings and cause unstable connection. 

 

However, most of such issues can be solved with a couple of minor adjustments on the Surfshark app or your device itself. 

 

If you notice the connection being unstable on your macOS device when connected to Surfshark VPN, here is what you should try at first: 

  • Try other locations. 

    For various reasons, one location might provide a more stable connection compared to others. 

    To change the location, open the locations page on our app - you will find the full list of countries. Test at least several server locations and see if the issue persists.

  • Temporarily disable potentially interfering apps.

    Some apps that can take over network controls on your device might be interfering with Surfshark (or any other) VPN connection.

    That applies to anti-virus software, other VPNs, firewalls and file-sharing apps. If you have any of those and Surfshark seems to be unstable, disable other apps, reboot your device and see if the issue persists.

  • Remove parental/security controls on your router.

    Some network providers might have enabled network security features on your network. Log into your router and look around if there are some security/parental controls enabled. Most often you may find such features as "Content filter" or "Safe DNS" enabled. 


    Usually, disabling those features and setting custom DNS on your router will do the trick. 
  • Reboot your Mac. 


  • Disable IPv6 on your Mac.

    Surshark does not support IPv6 at the moment. Here is our tutorial on how to turn it off using your Mac.


Finally, if the connection still seems to be unstable, feel free to contact our Customer Success Sharks via live chat or email and they will help you out!

 

 

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