In this tutorial, you will learn how to resolve connection issues on your Android TV device.
NOTE: Although connection problems can usually be fixed with a few simple steps, different networks may have specific restrictions that could prevent the VPN connection. This means that the exact steps to resolve the issue may vary depending on the network you are trying to connect to.
Update or reinstall the application
You may have an outdated Surfshark application, which could make it harder to connect. If the application is already the newest version, try to fully reinstall the Surfshark application.
Change the connection protocol
Changing connection protocols can help with being unable to connect. To do so, follow the steps below:
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Go to the Surfshark application.
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Click on Settings.
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Choose Protocol.
Make sure to try out all available protocols and see if you are able to connect.
Try connecting to a few different server locations
Try connecting to a couple of different servers to see if the issues persist.
Disable potentially interfering applications
It's possible for another VPN application installed on your device to block your VPN connection. To avoid this, disable your antivirus and remove any other VPN applications. Then, restart your device.
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