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Why does my subscription show up as expired on iOS?

Updated:

We understand the frustration - you open up your Surfshark application, and you receive a message, telling you that your subscription has expired, even though the expiration date is not here yet. 

 

Luckily, there are a few simple tricks to get this issue sorted:

 

  • The most popular solution would be to try logging out of your Surfshark account and logging back in. This way the account and subscription information in your Surfshark app will reset, fixing the issue.

  • Double-check that you are using the right email. It could be that you have purchased your subscription under your Apple private relay email address.
  • If that doesn't help, try reinstalling your Surfshark application. You can find information on how to reinstall the Surfshark app by clicking here.

  • Lastly, it might be that your subscription has actually expired. Check the expiration date in the Settings tab of your Surfshark app.

 

You may also be interested in:

  1. Why am I unable to make a payment?
  2. How to use the Surfshark Antivirus on Android?
  3. How to set up a VPN-protected Wi-Fi hotspot using Windows?
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