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Why does my subscription show up as expired on iOS?

Updated:

In this article, you will learn how to solve the issue when your subscription shows up as expired on an iOS device. 

 

Here is what to do: 

  • Try logging out of your Surfshark account and logging back in. This way, the account and subscription information in your Surfshark app will reset. 

    NOTE: You can log out by going to the Surfshark app > Settings > My account. 
     
  • Double-check that you are using the right email. You may have purchased your subscription under your Apple private relay email address - try logging in by pressing 'Continue with Apple' if that's the case. 
     
  • Try reinstalling your Surfshark application. See how to reinstall the Surfshark application on iOS.
     
  • Your subscription may have expired. Check the expiration date in the Settings tab of your Surfshark app.

 

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