In this article, you will learn how to troubleshoot various Surfshark VPN browser extension issues.
We will cover these types of issues:
Connection issues
- If you are having any issues connecting, test if you are unable to connect to various locations, rather than just one particular location.
- Make sure you don't have any active ad-block extensions or antivirus apps running. VPN applications might easily interfere with these ad-blockers or antivirus apps.
- Try disabling the CleanWeb feature. You can find the feature in the settings tab of the extension.
- Try out the Surfshark extension on a different browser. If you are using Chrome - try Firefox or Edge. The issue might be related to your browser, instead of the extension. If so, usually a reinstall of the whole browser helps!
- Lastly, try reinstalling the Surfshark VPN extension on your browser.
Application issues
- When it comes to app issues, whether it crashes, or does not respond, make sure you have your Antivirus applications running or any ad-blockers enabled. These two are the main cause of extension issues.
- Try out the Surfshark extension on a different browser. If you are using Chrome - try Firefox or Edge. The issue might be related to your browser, instead of the extension. If the Surfshark extension works on other browsers, usually a reinstall of the whole browser helps!
- Lastly, try reinstalling the Surfshark VPN extension on your browser.
Congratulations! Now you know how to troubleshoot possible extension issues.
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