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How to send a screenshot to our Support Team?

Updated:

This article will show you how you can send a screenshot to our Support Team.

 

If you don't know how to take a screenshot yet, you can follow this guide to create one.

  1. Click on the blue Support bubble at the lower right corner of your screen.

    support1.png

  2. Fill in your Name and Email fields and write us a message.

    Support1.jpg

  3. Once the chat starts, click Options and then Send a File.

    mceclip0.jpg

  4. A window will pop up. Locate the screenshot file in there, click on it and press the Open button.

    support4.jpg

    After you send the screenshot, our Customer Success agent will look into your issue!

    NOTE: In case the upload fails, make sure to disconnect from any VPN you are currently connected to, and try attaching the screenshot again.

 

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