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How to send a screenshot to our Support Team?

This article will show you how you can send a screenshot to our Support Team.

 

Sending a screenshot along with your inquiry or issue will let the Support Team have a better grasp of the problem you are having.

 

If you don't know how to take a screenshot yet, you can follow this guide to create one.

  1. Click on the blue Support bubble at the lower right corner of your screen.

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  2. Fill in your Name and Email fields and write us a message.

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  3. Once the chat starts, click Options and then Send a File.

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  4. A window will pop up. Locate the screenshot file in there, click on it and press the Open button.

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    After you send the screenshot, our Customer Success agent will look into your issue!

 

 

If you have any further questions, our customer success team will help you 24/7 over live chat or email.

 

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