This article will show you how you can send a screenshot to our Support Team.
If you don't know how to take a screenshot yet, check how to take a screenshot on almost any device.
See the following steps:
- Click on the blue Chat with us button at the bottom of the page.
- Fill in your Name and Email fields. Once done, click both of the buttons to confirm the information.
- Once the chat starts, click on the + button.
- Click on Image.
- Select the image you'd like to share and click Upload.
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This will send the image to the Live Chat. After you send the screenshot, our Customer Success agent will look into your issue and help you solve it.
NOTE: In case the upload fails, make sure to disconnect from any VPN you are currently connected to and try attaching the screenshot again.
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