Tips & tricks
Common terms used in the VPN world How to clear cache Vodafone and BT networks How to take a screenshot on almost any device? How to take a screenshot on Windows? How to send a screenshot to our Support Team? What is IPv6? Does Surfshark support IPv6? Do I have it on my network? How to disable IPv6 on any device? How to disable IPv6 on Windows?
  1. Surfshark Customer Support
  2. VPN Guides
  3. Surfschool
  4. Tips & tricks

Vodafone and BT networks

Updated:

This article will explain the issues you might be having while using Vodafone and BT networks and how to solve them. 

 

Suppose you have issues connecting to Surfshark with Vodafone or BT internet provider service using Wi-Fi, Ethernet, or mobile data networks. In this case, it can mean that you have content filters enabled on your network.

Since there are many different routers available, settings might be different. In general, you would need to log in to your router's admin panel, set the DNS servers manually (for example, 162.252.172.57 and 149.154.159.92), and look for some security controls or parental filters. If you find any "Safe Content", "Parental Controls", "Secure DNS", or similar features enabled, turn them off, reboot your device as well as your router, and try connecting to a Surfshark server again.

 

 

You may also be interested in:

 

Was this article helpful?
Thank you for your feedback!