This article will explain the issues you might be having while using Vodafone and BT networks and how to solve them.
Suppose you have issues connecting to Surfshark with Vodafone or BT internet provider service using Wi-Fi, ethernet, or mobile data networks. In this case, it can mean that you have content filters enabled on your network.
Since there are many different routers available, settings might be different. In general, you would need to log in to your router's admin panel, set the DNS servers manually (for example, 18.104.22.168 and 22.214.171.124), and look for some security controls or parental filters. If you find any "Safe Content", "Parental Controls", "Secure DNS", or similar features enabled, turn them off, reboot your device as well as your router, and try connecting to a Surfshark server again.
If you have any further questions, our customer success team will help you 24/7 over live chat or email.
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