This article will explain the issues you might be having while using Vodafone and BT networks and how to solve them.
Vodafone and BT internet providers tend to have content filters enabled, which can cause issues when trying to connect to Surfshark.
Since there are many different routers available, settings might be different. In general, you would need to log in to your router's admin panel, set the DNS servers manually (for example, 188.8.131.52 and 184.108.40.206), and look for some security controls or parental filters. If you find any "Safe Content", "Parental Controls", "Secure DNS", or similar features enabled, turn them off, reboot your device as well as your router, and try connecting to a Surfshark server again.
You may also be interested in:
- Surfshark Features and Settings
- Do you keep any logs of my internet activities?
- Will WhatsApp work with Surfshark?