Vodafone and BT networks

This article will explain the issues you might be having while using Vodafone and BT networks and how to solve them. 

  1. Potential issue
  2. Solution


Potential issue

Vodafone and BT internet providers tend to have content filters enabled, which can cause issues when trying to connect to Surfshark. They usually have parental control enabled by default, which prohibits the use of a VPN.



Since there are many different routers available, settings may differ between them.
However, you can try the following general steps:

  1. Log in to your router's admin panel.
  2. Set the DNS servers manually (for example, and, and look for some security controls or parental filters.
  3. If you find any Safe Content, Parental Controls, Secure DNS, or similar features enabled, turn them off.
  4. Reboot your device and router.
  5. Connect to a Surfshark server.


You may also be interested in:


Was this article helpful?
Thank you for your feedback!