How to fix Netflix streaming issues – Surfshark Customer Support

In this article, you will learn how to troubleshoot some common Netflix issues.

Netflix Site Error (happens when trying to log in)

Sometimes Netflix is unable to process login requests over VPN. In this case, try the following:

Disconnect from the Surfshark server.
Log in to your Netflix account.
Reconnect to the Surfshark server.
Refresh your browser.

Whoops, something went wrong... You seem to be using an unblocker or proxy

This Netflix proxy error might indicate that Netflix suspects that you use a VPN or a proxy. That might happen if your connection is leaking DNS.

The same solutions apply if you're getting the Netflix proxy error code m7111-5059.

Try any of the following solutions:

Clear your cache. If you are using a browser to stream Netflix, clear your browser's cache. If you're using the Netflix app for streaming, delete the Netflix app and reinstall it again.

If you're using the Netflix app for streaming, delete the Netflix app and reinstall it again.
Try other VPN servers. If you have experienced this issue when connecting to a particular server, try a few different ones.
If this issue occurs with Netflix on a gaming console or a smart TV, restart your device. Or even better - unplug it from the power source and allow it to discharge for several minutes.
Do a DNS leak test. Leaking DNS requests means that something is interfering with your VPN connection. Check how to make sure if Surfshark VPN is working.
If you are using the Netflix app for streaming, try the Netflix website instead.

NW-2-5 error

This error message typically suggests connectivity problems between your device and Netflix servers. If that happens when using Surfshark VPN, here are things you can try:

Check if the problem persists when you're not using a VPN. If the issue persists, it may be a general connectivity problem.
Try changing the DNS servers on your device. All devices have a slightly different interface, so finding DNS settings can be challenging. However, most of the time, you can locate DNS settings in Settings > Network > Wi-Fi/Ethernet.

You can use these DNS servers:
162.252.172.57 and 149.154.159.92
Log into your router and check if Parental Controls/Safe browsing or any other feature that controls your connection is turned on. If it is, try turning it off.
If you find an option to change DNS servers on your router, that would be a great thing to try.

You can use these DNS servers:
162.252.172.57 and 149.154.159.92
Restart your device. Or even better – unplug it from the power source and allow it to discharge for several minutes.

Netflix content is loading but does not start.

If that happens on your device, here are some things you can try to solve it:

If you are using the Surfshark VPN app to connect to the VPN, go to Settings > VPN Settings > Protocol, and change the protocol to OpenVPN/UDP
Try connecting to other locations.
If you find an option to change DNS servers on your router, try that.

You can use these DNS servers:
162.252.172.57 and 149.154.159.92