If you purchased your Surfshark subscription through the Surfshark website, you are eligible for a full refund within 30 days of your first purchase.
This 30‑day money‑back guarantee allows you to try Surfshark risk‑free.
How to claim a refund
To request a refund, simply contact Surfshark’s customer support via live chat.
Our support team will guide you through the process and take care of the refund request for you.
When a refund is available
A refund may be granted under the 30‑day money‑back guarantee if all of the following conditions are met:
- The subscription was purchased directly from Surfshark or through an eligible reseller (Paddle, Google Play, or Cleverbridge)
- The request is made within 30 days of the initial purchase
- The subscription has not previously been refunded
- The purchase does not include non‑refundable services or options
What are the exceptions to the money-back policy
The 30‑day money‑back guarantee does not apply if:
- The refund has already been issued before (the guarantee applies only to the first subscription purchase)
- The subscription has already renewed
- The subscription was not purchased via our authorized billing partners (Paddle, Google Play or Cleverbridge)
- The purchase includes non‑refundable add‑ons (such as anonymous Dedicated IP or Alternative ID services)
NOTE: In some cases, refunds may be handled directly by the payment platform used for the purchase.
How long does the refund take?
Once approved, refunds are typically processed within a few business days. The exact timing may depend on your payment method and bank.
How to claim a refund purchased through app store?
If you bought Surfshark via a third‑party store, the refund is handled by that platform:
-
Apple App Store
Refunds must be requested directly from Apple via Apple Support. -
Amazon Appstore
Refunds are managed by Amazon via Amazon Support. -
Google Play Store
If the purchase was made within the last 48 hours, you can request a refund directly through Google Play Support. Otherwise, Surfshark support can assist with the request.
Where can I find the full refund terms?
The complete refund policy is available in Surfshark Terms of Service, section 4.
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