How to collect diagnostics from any device

Sometimes, it can be really helpful to send diagnostics to our support team to find a solution to issues that you may be experiencing. In this guide, you will learn how to do so.

Note: When sending diagnostics, make sure to be disconnected from the VPN.

We will go through:


Collecting diagnostics on Windows

Open up the Surfshark app and enter Settings by clicking the cog icon on the left. 

Once there, click on Get Help.

In the following screen, click on Troubleshooting tools.

Now, a new window will pop up. Click on Collect diagnostics.

Once you click on it, you can enter any additional comments describing your issue and you can change the email you will be contacted through by the support team. When you are done, click on Collect diagnostics once again and that is it.


Collecting diagnostics on Android

Open up the Surfshark app on your Android device and tap the Settings icon on the right.

Once in Settings, tap on Get help.

In the following screen, tap on Report a bug.

Lastly, you can choose to describe your issue in more detail and tap Send.

Collecting diagnostics on macOS

Open up the Surfshark app on your macOS and click the Settings button on the left.
Next, click on Get help.

Now, click on Still having issues?

Now click on Report a bug.

Lastly, you can choose to fill in the optional details in the Description box, and send the diagnostics by clicking Send.

Collecting diagnostics on iOS


Open up the Surfshark app and tap on Settings.

Next up, tap on Get help.

Now, go ahead and tap on Report a bug.

Lastly, make sure to enter your email address. You can also enter more details about your issue if you wish. Once done, tap Send.

You may also be interested in:

  1. How to fix slow connection issues on Windows?
  2. How to set custom DNS on any device

  3. How to fix unstable connection issues on Android?

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