I can't send emails

In this article, you will learn about what to do if you cannot send or receive emails while connected to Surfshark

We will look into the following email applications:

  1. Outlook
  2. Thunderbird




  1. Open the Outlook application on your device.

  2. On the Tools menu, click on Account Settings.

  3. Select your email account from the list and click Change.

  4. Select the E-mail Settings window, and click More Settings.

  5. Next, click the Outgoing Server tab and check the My outgoing server (SMTP) requires authentication.

  6. Click on the Advanced tab and change the Outgoing server (SMTP) port. Try using SSL encryption combined with the 465.




  1. Open the Thunderbird client on your device.

  2. Select Account Settings from the Tools menu.

  3. Click on Outgoing Server (SMTP).

  4. Click Add, and a new window will pop up.

  5. Change the port number to 465, and in the Connection Security line, select SSL.

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