I'm getting an error

Reasons for getting error messages are usually related to connectivity, your current location, or your network. 

Here is what you can try to fix the issue:

• Try updating the application. The latest versions of Surfshark have the latest security measures and bug fixes. Having an older version can cause errors;
  
  
• Make sure that no other VPN service is running at all while using Surfshark;
  
  
• Try connecting to Surfshark on a different network, e.g. instead of Wi-Fi, use mobile data or a different Wi-Fi network;
  
  
• If you are in a country with heavy network restrictions, you may see Error 403 or the Unable to reach systems error. In this case, please refer to these steps;
  
  
• If you are using a custom firewall or anti-virus application, disable it or make an exception for Surfshark services - you can find guides on how to do so on our Help Center;
  
  
• Also, try to reinstall the Surfshark app, restarting your device and your router;
  
  
• If you see the Surfshark background service is not running error, please check out this article.

You may also be interested in:

• How to fix slow connection issues on Windows?
• Do you keep any logs of my internet activities?
• How to connect manually using Surfshark Windows app?