Reasons for getting this error message are usually related to connectivity, your current location, or your network. This error message says that there is no way to establish a connection between your device and Surfshark services.
Here is what you can try to fix the issue:
- Try updating the application. This error mostly occurs due to an outdated version of Surfshark;
- Make sure that no other VPN service is running at all while using Surfshark;
- If you are in a country with heavy network restrictions, refer to this article;
- If you are using a custom firewall or anti-virus application, disable it or make an exception for Surfshark services;
- Open Windows settings and type proxy into the search bar, and choose Change proxy settings.
- Turn off the Use a proxy server setting.
- Also, try to reinstall the Surfshark app, and restart your device and your router;