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How can I change my email?

Updated:

To do so, please email us to support@surfshark.com from your registered Surfshark email with the following information. 

Note: we will request your payment details to confirm your identity, and protect your account from possible unauthorized changes.

 

  • current registered email address;
  • the new email address you wish to replace the current one;
  • payment date;
  • payment amount;
  • payment type (Credit/debit card, PayPal, Google Pay, Apple Pay, Amazon Pay, Crypto);
    PayPal - If the payment was made via PayPal, please provide the Invoice ID.
    Cleverbridge - If the payment was made via Cleverbridge, please provide the 9-digit Reference number and your PayPal email address.
    Credit Card - If the payment was made via credit card, please provide the first 6 digits of your credit card, credit card type, and credit card expiry date.
    CoinPayments - If the payment was made via CoinPayments, please provide the Payment ID.
    Google Play Store - If the payment was made via Google Play Store, please provide the order number, starting with GPA.
    Apple - If the payment was made via Apple/App Store, please provide a screenshot of the payment receipt.
    Apple Pay - If the payment was made via Apple Pay, please provide the Device Account Number on your iPhone or iPad: Open the Settings app > scroll down to Wallet & Apple Pay > Tap the card.
    Google Pay - If the payment was made via Google Pay, please provide a screenshot of the payment from your bank.
    Other payment methods - If the payment was made through Sofort, Ideal, Alipay, or other payment providers, please attach a screenshot of the transaction statement.

 

Keep in mind that the email change request will not be completed if any requested data is missing or skipped.

 

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