To do so, please email us to email@example.com from your registered Surfshark email with the following information.
Note: we will request your payment details to confirm your identity, and protect your account from possible unauthorized changes.
- current registered email address;
- the new email address you wish to replace the current one;
- payment date;
- payment amount;
payment type (Credit/debit card, PayPal, Google Pay, Apple Pay, Amazon Pay, Crypto);
PayPal - If the payment was made via PayPal, please provide the Invoice ID.
Cleverbridge - If the payment was made via Cleverbridge, please provide the 9-digit Reference number and your PayPal email address.
Credit Card - If the payment was made via credit card, please provide the first 6 digits of your credit card, credit card type, and credit card expiry date.
CoinPayments - If the payment was made via CoinPayments, please provide the Payment ID.
Google Play Store - If the payment was made via Google Play Store, please provide the order number, starting with GPA.
Apple - If the payment was made via Apple/App Store, please provide a screenshot of the payment receipt.
Apple Pay - If the payment was made via Apple Pay, please provide the Device Account Number on your iPhone or iPad: Open the Settings app > scroll down to Wallet & Apple Pay > Tap the card.
Google Pay - If the payment was made via Google Pay, please provide a screenshot of the payment from your bank.
Other payment methods - If the payment was made through Sofort, Ideal, Alipay, or other payment providers, please attach a screenshot of the transaction statement.
Keep in mind that the email change request will not be completed if any requested data is missing or skipped.