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How to use Product Ideas

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Your feedback is important to us and allows us to develop better and stronger features. As a result, to make this process smoother and faster, we have the Surfshark Product Ideas feature. This article shows you how to use it to either vote on your favorite suggestions for new functionalities and improvements or to submit a brand-new idea yourself. It's your chance to help steer the future of Surfshark and ensure we're building the best possible tools for your online privacy and security.

 

Accessing the Product Ideas feature

  1. Open your Surfshark account in a browser, press the icon in the top right corner of the screen, and select Product Ideas.



  2. After pressing it, our website will show you the list of currently popular ideas.



Filtering the results

From here, you can sort the list by ratings, see if an idea is trending, and see how new it is.



Clicking the All button next to the Trending button will reveal a selection box, where you can specify whether you want to see what ideas Surfshark has already implemented, plans to implement, is currently in progress, or is still being voted on.




Selecting the tags button will allow you to filter the results by a specific tag. For example, selecting the VPN tag will only show suggestions for the Surfshark VPN, but choosing Antivirus will show suggestions tailored only to the Surfshark Antivirus.



You can also use the Search feature to see if someone has already suggested a specific idea.



Voting

If you find an idea you want to support, click on the title. The Surfshark web page will now take you to the suggestions page.

This page shows the idea description, tags, and status. To vote for this idea, press the green upvote button.



Once you press it, the green button will show you that you voted for this suggestion. The website's main page will also be updated, so you will know which ideas you have voted up already.

At any time, you can press the upvote button again to revoke the suggestion vote.

Creating a suggestion

If you would like to create an idea, follow these steps:

  1. Click the blue Add Suggestion button at the top right of the page.



  2. Fill in the details of your idea and post it.



    NOTE: If an idea already exists, you cannot create it.

After you post the suggestion, our moderators will review your idea and accept it if it meets our Terms of Service.

 

 

 

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