Sometimes Anti-virus software might be interfering with VPN background processes and block the connection.
In such situations, the best solution is to make an exception for VPN software to prevent it from being scanned and interrupted by anti-virus.
Most of anti-virus apps have this option, and Kaspersky has it as well.
For this tutorial, we will use Kaspersky Free Windows app. If you are using some other version of Kaspersky, still try to follow the steps above, because the settings menu is very similar on all Kaspersky versions.
- Launch the Kaspersky app and click on the Settings cog at the bottom-left corner of the interface.
- Go to the Additional settings tab.
- Open Threats and Exclusions.
- Click Manage exclusions.
- The list of all current exclusions will open. If you haven't added any items to the list, it will be empty.
Click the Add button.
- Click Browse in the next window.
- In the next window, you will need to navigate to the Surfshark folder. At first, navigate to This PC -> Windows (C:) -> Program Files (x86)
- Open the Program Files (x86) folder by clicking on a black arrow on the left side, scroll down until you find the Surfshark folder.
Click on the Surfshark folder, then click Select.
- You will automatically go back to the previous window.
Click the Add button and exit the app.
- Reboot your PC for new changes to be applied.
That's it, now the exception has been made for the Surfshark app and it will not be interfering with Kaspersky antivirus.
If something is not going according to the guide, feel free to contact our Customer Success sharks and they will help you out!