This article will explain our policy regarding user account details.
Surfshark does not store any logs of its users. However, some of your information is required:
- The user’s email address is required to authenticate your subscription, recover a password, and send the latest Surfshark news.
- Payment information is required to issue a refund.
You can request the removal of this information by contacting our Customer Support team.
If you have any further questions, our customer success team will help you 24/7 over live chat or email.
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