This article will explain our policy regarding user account details.

Surfshark does not store any logs of its users. However, some of your information is required:

• The user’s email address is required to authenticate your subscription, recover a password, and send the latest Surfshark news. 
• Payment information is required to issue a refund.

You can request the removal of this information by contacting our Customer Support team. 

If you have any further questions, our customer success team will help you 24/7 over live chat or email.

You may also be interested in:

• Surfshark Features and Settings
• Do you keep any logs of my internet activities?
• How can I cancel my recurring payment?