Does Surfshark keep any details of user accounts?

This article will explain our policy regarding user account details.


Surfshark does not store any logs of its users. However, some of your information is required:

  • The user’s email address is required to authenticate your subscription, recover a password, and send the latest Surfshark news. 
  • Payment information is required to issue a refund.

You can request the removal of this information by contacting our Customer Support team. 


If you have any further questions, our customer success team will help you 24/7 over live chat or email.


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