What to do if I have lost or forgotten my email address or password?

In this article, you will learn what to do if you have lost or forgotten your email address or account password.


We will cover the following:

  1. Reset your password
  2. Change your email address

 

Reset your password

 

  1. Go to Surfshark password reset page.

  2. Enter your email address and press the Get reset link button.

    NOTE: This method works for resetting your password even if you had no password since registering.
    Enter_email.png

  3. Head to your email inbox, where you'll find a letter from Surfshark named Reset your Surfshark password. Open this letter and press Change my password.
    Click_Change_my_password_button.png

  4. On the following page, enter your new password, repeat it, and press Save new password.
    Create_a_new_password.png

You can use this password to log in to your Surfshark account.

Change your email address 

 

For your account's safety, there is no option to change the registered email via Surfshark apps or the Surfshark dashboard. If you've forgotten the registered email, please contact the Surfshark customer success team and be prepared to provide some payment details as proof of your identity. In order to change your email, please check out how can I change my email.




You may also be interested in:

  1. How to make sure if Surfshark VPN is working
  2. How to enable 2FA on your Surfshark account
  3. How to fix website/app login issues
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