There can be various reasons as to why your initial payment didn't go through. This article will go through all possibilities.
We highly recommend not making subsequent payments one after another to prevent multiple accidental charges. In case that happens, please feel free to contact us using the live chat feature below this article so we could issue a refund for the subsequent unintended payments.
First and foremost, reach out to your bank to check whether they have any information regarding your failed payment and your account's condition. Make sure that your bank allows international payments. If you wish to pay with a prepaid gift card, register it online first. Please contact the issuer of the prepaid card if you have trouble registering it.
Other possible payment issues can happen:
- Your credit/debit card lacks the funds to make this payment.
- The information you provided when attempting the purchase didn't match that credit/debit card's info.
- The card is expired.
- Fraud detection. Payment could become a fraud if you make the payment while connected to a VPN or Proxy.
- Your bank could also decline a transaction. Contact your bank to clear the payment and permit future payments to Surfshark.
If you have any further questions, our customer success team will help you 24/7 over a live chat or email.
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