In this guide, you will learn how to troubleshoot the most common issues that may prevent you from accessing some content.
Here is what to do:
Try connecting to a few different server locations
Try connecting to other servers and see whether you still can't access the desired content.
Change the connection protocol
Changing connection protocols can resolve slow connection speeds. To change the connection protocol, follow the steps below:
- Go to the Surfshark application.
- Click on Settings.
- Choose Protocol.
Make sure to try out all available protocols and see if the speeds remain the same.
Clear the cache of the browser/application
To clear the cache on Android TV, navigate to the settings menu, find the apps section, select the specific app for which you want to clear the cache, and then choose the clear cache option.
Disable Ad blocker
Ad blocker is a feature that blocks malicious ads and websites. In some cases, it can block access to certain websites that may look malicious. Follow the steps below to disable the Ad blocker :
- Go to the Surfshark application.
- Click on Settings.
-
Select Ad blocker, and click on the slider to disable it.
NOTE: By disabling Ad blocker you will lose protection from malicious websites that may harm your device.
Change device DNS addresses
Navigate to your device's Network & Internet settings and change the DNS addresses to Surfshark ones:
162.252.172.57149.154.159.92
After you make the changes, reconnect and check whether the issue was resolved.