I lost or forgot my password

Here is a few things you can do:



Reset your password


  1. Go to this page at surfshark.com.

  2. Enter your email address and press the Get reset link button. That works even if you had no password since registering.

  3. Head to your email inbox, where you'll find a letter from Surfshark named Reset your Surfshark password. Open this letter and press Change my password.

  4. On the following page, enter your new password, then repeat it, and press Save new password.

Great, you can now use this password to log in to your Surfshark account!


Change your email address 


For your account's safety, there is no option to change the registered email via Surfshark apps or surfshark.com. So if you've forgotten the registered email, please contact the Surfshark customer success team. Be prepared to provide some payment details as proof of your identity.


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