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Connectivity issues
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How to fix connectivity issues on Fire TV stick?
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How to troubleshoot slow speed problems?
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How to fix slow connection issues on Windows?
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How to fix unstable connection issues on Windows?
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How to fix slow connection issues on macOS?
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How to fix unstable connection issues on macOS?
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How to fix slow connection issues on Android?
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How to fix unstable connection issues on Android?
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How to fix slow connection issues on iOS?
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How to fix unstable connection issues on iOS?
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How to fix slow connections issues on Linux?
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How to fix unstable connection issues on Linux?
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Vodafone and BT networks
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How to take a screenshot on almost any device?
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How to send a screenshot to our Support Team?
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How to set custom DNS on a Windows device?
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How to configure custom DNS on macOS?
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How to sideload apps on a Firestick?
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How to disable IPv6 on Windows?
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How to disable IPv6 on macOS?
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How to disable IPv6 on Android?
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How to disable IPv6 on a Linux device?
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Surfshark background service is not running
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Make an exception for Surfshark in McAfee antivirus settings
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Make an exception for Surfshark in Avast antivirus settings
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Make an exception for Surfshark in AVG antivirus settings
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Make an exception for Surfshark in Kaspersky antivirus settings
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How to take a screenshot on Windows?
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Auto-connect/Kill Switch/LAN settings couldn't be changed
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Collecting diagnostics failed
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How to fix connectivity issues on Fire TV stick?
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Streaming & smart DNS issues
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Login issues
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Countries with Internet restrictions
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How to connect from countries with network restrictions?
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How to connect to Surfshark in countries with internet restrictions on Linux?
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How to connect to Surfshark in countries with internet restrictions on Windows?
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How to connect to Surfshark in countries with internet restrictions on Android?
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How to connect to Surfshark in countries with internet restrictions on macOS?
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How to connect to Surfshark in countries with internet restrictions on iOS?
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How to connect from countries with network restrictions?
Help center