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Account
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How to enable 2FA on your Surfshark account?
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What is 2FA and why is it important?
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What to do if I have lost or forgotten my email address or password?
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I need to change the registration email. How can I do that?
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How many devices can I use with Surfshark simultaneously?
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How to enable 2FA for multiple users?
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Does Surfshark keep any details of user accounts?
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Do you keep any logs of my internet activities?
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How to join the Surfshark referral program?
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How to enable 2FA on your Surfshark account?
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Billing
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Do you offer a free trial?
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What is your refund policy?
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How can I cancel my recurring payment?
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How can I change or update my payment method?
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How to use a coupon code?
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Why am I unable to make a payment?
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How can I receive an invoice for my purchase?
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Are there any additional payments or hidden costs?
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What payment options do you offer?
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My account is still not activated after making a payment
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Do you offer a free trial?
Help center