Various aspects may cause your credit card being declined or a problem in processing your payment.
To prevent numerous charges or a temporary hold of your funds, do not try completing the purchase over and over again.
First of all, reach out to your credit card company to check whether they have any information regarding your failed payment and the condition of your account.
There may be a few reasons why your account is inactive even though you have tried making a payment:
- Your credit card might not have enough funds to make a payment.
- Information that you provide during the payment must match the information of your credit card. Also, please make sure your credit card is not expired.
- Your payment may also fail because of fraud detection. This happens when you try making a payment while connected to VPN or Proxy.
- The transaction may also be declined by your bank. We advise contacting your bank to clear the payment as well as permit future payment to Surfshark.
If you wish to pay via prepaid gift card, it must be registered online prior the use. If any problems regarding the completion of registration arise, please contact the issuer of the card.
If you have made multiple purchases by accident, contact our Customer Success agents through live chat and they will get it sorted our for you quickly.