There might be some cases where your password is not accepted and you get a prompt saying that "Your Username or Password is not correct" or during manual connection an AUTH_FAILED error might appear.
If you are unable to login to your account, please try following the steps below:
- First of all, please try logging in to our website at the following link: https://account.surfshark.com/
If you were able to log in there, we would advise changing your password excluding all special characters.
- Another option is using our password reset form.
- In case there are errors while you reset your password, we advise contacting our Customer Success team to help to locate your account.